Extended services questions:
Can I obtain a phone consultation on how to install and set up the program?
Can I call in an expert, who can help with program deployment and integration?
Can I order a custom module for importing information from existing database?
Administration questions:
I have a problem with the Russian encoding when server part of the program starts. What should I do?
How can I get access to the console application using MS Terminal Client(MS Remote Desktop)?
I receive a message “Unknow publisher” when starting from a system disk. How can I remove it?
Extended services questions:
Can I obtain a consultation on how to install and set up the program by phone?
Yes, you can. You should buy the «VIP support» package which will enable you to consult our experts by phone. Furthermore you will get a special ID and all your e-mail requests will be examined with priority.
Can I call in an expert who can help with program deployment and integration?
Yes, you can. The price of this service depends on client requests, company network organization, and a distance to the place of destination. You can contact us on this page:«Contacts».
Can I order a custom module for importing information from existing database?
Yes, you can. The price of this service depends on problem complication and client requests. You can contact us on this page: «Contacts»
Administration questions:
I have a problem with the Russian encoding when server part of the program starts. What should I do?
The problem is with system settings. To solve the problem you should change the language for non-Unicode programs. To do this, go to the Control Panel а Regional settings and click on “Regional and Language Options” tab. Then change the language for non-Unicode applications to the language, using in the database, and check “Use this setting for all user accounts”.
When loading under Windows XP I get a message “Some of the program features are blocked” and connection to the server cannot be established, how do I fix this?
Most likely, you are loading the service under a user account with no administrator rights and have your windows firewall turned on. You need to switch to an administrator account and select “Unlock”, when Windows asks you the question.
How can I get access to the console application using MS Terminal Client(MS Remote Desktop)?
In the “Remote desktop connection” window add console to the server name
or run the following from the command prompt: mstsc -v:server_ip /console
I receive a message “Unknown publisher” when starting from a system disk. How can I remove it?
You should add the server to the Internet Explorer TRUSTED Zone.
Is it possible to order the departure of your specialist for developing the program?
Yes it is possible. The price of this service depends on the wishes of client and organization of his network and services. For further consideration be connected with us on the page "contacts"
Does it possible to order to you the individual module of the import of colleagues and other information from the database exist in us?
Yes it is possible. The price of this service is especially individual and depends on the complexity of the system of customer and his wishes. For further consideration be connected with us on the page "contacts"
