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F.A.Q.

 
General questions:

 Does your product support a concurrent connection of 2000 or more users? Are there any limitations of the number of users connected?

 What number of licenses is needed to enable users work with the application?

 What languages are supported? (Question on the messages content and not the interface)

 What data import options are available? (Outlook, AD…)? What data export options are available (possibility to migrate the product to another platform)?

 Is a server required to enable instant messages exchange among users?

 What channel capacity is required for each OnlanMessenger client connection?

 What ports are used by the application OnlanMessenger?

 Is Internet access required for users to run the application?

 Is the application compatible with Linux? I.e.with Ubuntu?

 Is the application compatible with citrix? Is auto sign-in possible by user name and password when login on to citrix?

 Can the application be run via the Internet?

 Can the product run in multilevel networks?

 Is there an ICQ Gateway in the program? (Or will it be included into future releases?)

 Please clarify, if OnLan Messenger can select users from various domains connected by trusts among them.

 Will the product run without using workstations?

 Will the program run in the terminal access mode? Many programs conflict working with the ports.

 How will the system run via routers in various IP sub networks if the server is placed in a single location?

 Does the program run in different networks? For example, a server's IP address is 192.168.1.1, remote client's address in a branch office is 192.168.2.1 and yet another branch office address is 192.168.4.2. Branches can access the server via VPN, but cannot access each other directly. Can a client from the first branch send a message or a file to the third branch?

 Does OnLanServer support two network connections? There are two network cards installed on the server, i.e. two networks are connected: IP 192.168.1.* and 192.168.2.*

 Please clarify, if OnLANMonitor.exe and OnLANServer.exe have a standard administrator interface besides the web one?

 

Questions on purchasing and benefits:

 Are there any special conditions for non-profit organizations?

 Can I get a consultation on program installation and setup by phone?

 How can I get technical support by phone?

 Can I order on-site software deployment and implementation?

 Can I order individual module for importing employee data and other information from existing data base?

 What limitations does demo version have?

 Can I get a trial key for a full range testing, as we have approx. 450 users and we would like to make sure that the product is reliable? (stability, server load, network traffic etc.)

 

Installing, upgrading, and configuring the program:

 How can I migrate to Release 4 of the program from the previous Release 3? Can the current Release 3 be upgraded to Release 4 by launching OnLANSetup.exe and installing it on top of Release 3? Will the current user database be preserved?

 How can the path to the data base be set after the program is installed?  

 What is the right way to make Release updates?

 What is the right way to change the data in ini files of the program?

 Can the client part be set up in the shared network folder so that when started on User’s PC it will auto sign in using the current User’s AD login, i.e. there wouldn’t be a necessity to set up the client part on each user’s PC?

 Can User’s IP address be used as a launch parameter for third-party programs?

 What is the right way to migrate an installed OnLan Messenger server part from one physical server to another so that all the data (logs, messages, data base itself etc.) is preserved?

 What is the easiest for clients, correct and preferably centralized way to re-set IP address of client’s OnLANMessenger server? Is it possible to do that without changing IP manually when logging onto server under each client?

 

Working with program:

 Where can I find a user guide?

 I have problems with encoding while starting the server part; what can be done?

 While starting from network drive an “Unknown Publisher” dialogue window appears and the system requests confirmation to run the program. How can I avoid it?

 While running the application under Windows XP a message “Part of the program functionality is blocked” appears and connection with the server cannot be established. What can be done?

 How can I send a message from the command line?

 How can I log into the web-interface? 

 How can I totally disable web-based requests for connecting new users?

 Is there a possibility to block photos sending?

 Is the third-party applications text or pictures insertion via the clipboard supported?

 Is it possible to send an e-mail to a user?

 Can the program save the message exchange history on the server in a centralized manner?

 Is there a possibility to view or export the entire message or file transfer history for further processing and analysis?

 Is it possible to send messages or files to a user when he/she is offline?

 What is the mechanism of applying user policies? Will a new policy be applied to user automatically after changes in user editor are made, or will the server and the client part need to be restarted? This question arises due to the fact that the applied policies are processed incorrectly when changing policy and the user continues operating within the restrictions imposed by the previous policy.

 What is the difference between the “remote” and “local” policies?

 The stream encryption algorithms are used in OnLAN Messenger: all information that exchanged by program modules via the network is encrypted using a crypto-proof algorithm, which eliminates the possibility of interception and information decryption. What exact algorithms are used for the encryption? Please elaborate also on the security issues in general.

 Why I cannot exit the program? I have to resort to the task manager.

 I have made synchronization with AD. Why users are not displayed in the user list of the messenger?

 Does a workstation have to be connected to the domain in order to view the AD users?

 How can Active Directory be integrated? Is it a full integration when the same user names and passwords are used or will only a user list be made available?

 Can employees working from home exchange instant messages with employees in the office and can their time be monitored?

 If a user has signed in and is displayed as “online”, does it mean that the user is really online and at their PC or the status simply means that the PC is on? Can the program show the actual user status, i.e. when there is mouse or keyboard activity?

 Does OnlanMessenger status automatically change when the PC is locked? i.e. Our staff lock their PCs when they are away. What status will be shown in this case?

 Are private chats available?

 Can we use the application on different machines NOT connected to the network and working from different locations? What should we do, if we dismiss an employee and would like to transfer the license to another user? Can users be deleted or added by the Administrator?

 

When errors occur:

 What files should be sent to the developer in case an error occurs?

 While starting the messenger on user’s PC an error occurs. In this case, is the user able to send and receive messages?

 

To remove a program:

 How can I uninstall OnLANMessenger and remove it from my PC? I have uninstalled it, but the OnLanMessenger icon remained in the system tray.

 

 

 


 

General questions:

 Does your product support a concurrent connection of 2000 or more users? Are there any limitations of the number of users connected?

Yes, it does. The only limitation is the number of purchased licenses.

 

 What number of licenses is needed to enable users work with the application?

One license means one connection to the server, which means that there might be unlimited number of users, but the number of users connected to the server is limited by the number of purchased licenses.

 

 What languages are supported? (Question on the messages content and not the interface)

Any languages, including Chinese, Japanese and Arabic.

 

 What data import options are available? (Outlook, AD…)? What data export options are available (possibility to migrate the product to another platform)?

Import to AD, SQL, Excel, NDS.

Export – SQL bases.

 

 Is a server required to enable instant messages exchange among users?

Yes, a server is needed. Many important functions require exchange server. Server part works properly on virtual machines.

 

 What channel capacity is required for each OnlanMessenger client connection?

A narrow channel of 1-2 kbps is sufficient.

 

 What ports are used by the application OnlanMessenger?

ClientPort=10001; ServerPort=10004; ErrorsPort=10005; MonitorPort=10007;

ServerHTTPPort=8888; MonitorHTTPPort=8887;

 

 Is Internet access required for users to run the application?

No, Internet access is not required. The program can be run in the offline mode.

 

 Is the application compatible with Linux? I.e.with Ubuntu?

Some our customers use the program with WINE.

 

 Is the application compatible with citrix? Is auto sign-in possible by user name and password when login on to citrix?

Yes, it is fully compatible with Citrix and MS terminals. To set auto sign-in, enter user login and password when signing in for the first time, save them, and you will be able to auto sign-in to the system of terminal session launch.

 

 Can the application be run via the Internet?

Yes, it can.

 

 Can the product run in multilevel networks?

Yes, VPN is supported, as well as virtual addresses and multiple networks; work in heterogeneous networks is supported via Ethernet bridge.

 

 Is there an ICQ Gateway in the program? (Or will it be included into future releases?)

We don’t have it yet, but it is on the roadmap.

 

 Please clarify, if OnLan Messenger can select users from various domains connected by trusts among them.

Yes, there is such a possibility.

 

 Will the product run without using workstations?

If you use terminals, it will work perfectly well!

 

 Will the program run in the terminal access mode? Many programs conflict working with the ports.

Yes, this mode is fully supported. The program is adjusted to working in multi-user environment such as terminal servers. You can also run installation, choose demo-base (it is a default setting, you only need to click Next) and launch two users simultaneously (demo mode) in the command center. The program works exceptionally with Remote Desktop.

 

 How will the system run via routers in various IP sub networks if the server is placed in a single location?

It will work excellently, as well as via VPN or terminal servers etc. The program is developed for the corporate usage, including remote branches.

 

 Does the program run in different networks? For example, a server's IP address is 192.168.1.1, remote client's address in a branch office is 192.168.2.1 and yet another branch office address is 192.168.4.2. Branches can access the server via VPN, but cannot access each other directly. Can a client from the first branch send a message or a file to the third branch?

Yes, the program is designated to work in such (enterprise) networks.

 

 Does OnLanServer support two network connections? There are two network cards installed on the server, i.e. two networks are connected: IP 192.168.1.* and 192.168.2.*

Yes, fully supports.

 

 Please clarify, if OnLANMonitor.exe and OnLANServer.exe have a standard administrator interface besides the web one?

Administrator interface is now fully web-based. Console interface was available in Release 3.5, but we abandoned it in later Releases.

 

Questions on purchasing and benefits:

 Are there any special conditions for non-profit organizations?

Yes, there are special conditions for non-profit organizations: 30-50% discount can be provided, depending on the number of requested licenses.

 

 Can I get a consultation on program installation and setup by phone?

Yes, you can. You need to purchase “VIP Support” package to be able to consult our specialists by phone on business days. You will also be assigned a special number, so when contacting us with your problem via e-mail, your message will be processed first.

 

 How can I get technical support by phone?

Technical support by phone is provided only for the customers having “VIP Support” package.

 

You can purchase this package. There are two options:

VIP Support, single problem solution. Efficient problem solution including phone support.

VIP Support for 6 months. Fast and efficient problem solution by phone including support in the remote online administrator mode (when a support engineer accesses your server/PC remotely, performs all the necessary actions and quickly solves the problem or makes all the necessary changes. Access can be provided either through terminal client on our part (you will need to open the RDP server port, through any port) or by means of a free service logmein.com without opening the RDP server port or any other special action; in this case you just have to run your WEB browser on the server, create an account and install the agent. After the problem is solved, the agent can be switched off or uninstalled.

 

 Can I order on-site software deployment and implementation?

Yes, it is possible. The price of the service depends on customer’s wishes and network and services organization, as well as on the distance to the customer’s site. For further details please contact us.

 

 Can I order individual module for importing employee data and other information from existing data base?

Yes, you can. The price for such service is calculated individually and depends on the customer’s system complexity and wishes. For further details please contact us.

 

 What limitations does demo version have?

Demo version is limited only by the number of concurrent connections, which amounts to five users.

 

 Can I get a trial key for a full range testing, as we have approx. 450 users and we would like to make sure that the product is reliable? (stability, server load, network traffic etc.)

Yes, there is such a possibility. You will need to provide your company information, contact us from your corporate e-mail and we will consider the request.

 

Installing, upgrading, and configuring the program:

 How can I migrate to Release 4 of the program from the previous Release 3? Can the current Release 3 be upgraded to Release 4 by launching OnLANSetup.exe and installing it on top of Release 3? Will the current user database be preserved?

Upgrade can be done without any problems, but, as usual, when making any substantial changes, we recommend saving exe files and databases of Release 3.

1. Stop the service or simply copy somewhere all the files from C:\Program files\OnLANMessenger

2. Launch OnLANSetup.exe and choose the update mode.

3.  After installation is finished, set the license in administrator interface.

 

 How can the path to the data base be set after the program is installed?

The path can be set in the ini-file C:\WINDOWS\OnLANServer.ini by changing the following parameters:

[TMainForm]
FilenameEdit1_Text=C:\Program Files\OnLANMessenger\DB\usersdb.mdb
MSG=C:\Program Files\OnLANMessenger\DB\OnLANServerMSG.abs
MSG_Arch=C:\Program Files\OnLANMessenger\DB\OnLANServerMSG_arch.abs

 

 What is the right way to make Release updates?

We recommend updating the program during non-working time, although it is possible to be done during working time as well.

If you update during working time you should:

1.       Create an empty file OnLANMessenger.lck in the client part folder

2.       Client applications will be closing within approx. 30 seconds. You can check at the server by the number of active clients, if all the clients have closed.

3.       To check that file is not in use you need to select Administrative Tools\Computer Management\Shared folders where you can view opened files. You can delete the files by right mouse button if any client sessions left.

4. Stop the monitor service or simply copy somewhere all the files from C:\Program Files\OnLANMessenger (backup copy)

5. Launch OnLANSetup.exe and choose update mode.

6. After the installation is complete, check that there are no errors and the system operates properly through the web-interface.

7.  Delete the file OnLANMessenger.lck and the client part will launch automatically on users’ machines.

 

 What is the right way to change the data in ini files of the program?

In order to change ini-files (Lang.ini and others), use Microsoft Windows “WordPad” editor. Note that by using Notepad.exe files integrity and further program functionality can be affected. Make all the parameters changes carefully.

 

 Can the client part be set up in the shared network folder so that when started on User’s PC it will auto sign in using the current User’s AD login, i.e. there wouldn’t be a necessity to set up the client part on each user’s PC?

Initially the program was developed for such kind of launch and work, and only later we added the functions of msi installation and auto-copy to a User’s PC (when starting with a specific key, i.e. from a shared folder) and further auto-update when necessary.

 

 Can User’s IP address be used as a launch parameter for third-party programs?

Yes, when requesting detailed information on an employee and clicking on IP (which is available only for administrators, which can be adjusted in needed) Remote Administrator is automatically launched and connected to a selected machine. Command launch is set in lang.ini and can be re-set to any other command. (see lang.ini change rules)

 

 What is the right way to migrate an installed OnLan Messenger server part from one physical server to another so that all the data (logs, messages, data base itself etc.) is preserved?

1. Transfer the directory C:\Program Files\OnLANMessenger

2. Transfer the files C:\WINDOWS onlanserver.ini onlanmonitor.ini

3. Launch C:\Program Files\OnLANMessenger\OnLANServer\admin_cmd\install.bat

4. Open the directory for shared access C:\Program Files\OnLANMessenger\OnLANMessenger

 

 What is the easiest for clients, correct and preferably centralized way to re-set IP address of client’s OnLANMessenger server? Is it possible to do that without changing IP manually when logging onto server under each client?

ServerIP in lang.ini parameter is used once for each client for the first time default launch.

After that to change the server IP address the following can be done:

Option 1:
Create a .reg file which changes HKEY_CURRENT_USER\Software\OnLANMessenger\TLoginForm Edit1_Text= ‘New IP’;

Run it automatically for all users (via AD or any other way), or for all users manually or ask the users to run it themselves.

 

Option 2:

Assign another IP (the one you will use as destination) to an existing server (where the server part is installed) and the migration will go smoothly without any time limitations.

 

Working with program:

 Where can I find a user guide?

http://www.corpsoft.ru/fileadmin/files/doc/ru/quick_start_rus/quick_start_rus.html

http://www.corpsoft.org/fileadmin/files/doc/ru/client/

http://www.corpsoft.org/fileadmin/files/doc/ru/server/

 

 I have problems with encoding while starting the server part; what can be done?

The problem consists in operating system’s settings: in order to avoid problems with displaying information with encoding other than English the language for Non-Unicode programs in the Control Panel\Regional and Language options needs to be set for the same language as used in the database, and the field “Apply all settings to the current user account and to the default user profile” should be ticked. After that the system will need to be restarted.

 

 While starting from network drive an “Unknown Publisher” dialogue window appears and the system requests confirmation to run the program. How can I avoid it?

You should add the application launch server to “TRUSTED ZONE” in Internet Explorer.

 

 While running the application under Windows XP a message “Part of the program functionality is blocked” appears and connection with the server cannot be established. What can be done?

Most probably, you run the application under user’s rights account with firewall on. You should log in as administrator, launch the program and choose “unblock” when Windows requests.

 

 How can I send a message from a command line?

To send a message from a command line use:

onlanmessenger.exe /server:ip /user:LoginName:pass /loginto:loginToName /msg:"test message from comline"

where:

ip – is the server address where OnLANMessenger server is installed. i.e. 192.168.1.17

login – is the login of the user sending the message

pass – is the password of the user sending the message

loginToName – is the login of the user receiving the message

"test message from comline" – is the text of the message quoted.

 

onlanmessenger.exe can be run from any workstation, i.e. to send the message “Test message” from the server 192.168.0.17 by the user Smith with the password 123 to the user Jones the following command should be run:

\\192.168.0.17\OnLANMessenger\OnLANMessenger.exe /server:192.168.0.17 /user:Smith:123 /loginto:Jones /msg:" Test message "

 

Please note messages can be sent only from the user (user – key), who is not logged onto OnLANMessenger at any workstation at the moment! Key sequence or capitalization does not play any role.

 

The sending results can be viewed in the log-file OnLANMessenger.log located on the sending workstation in the user’s Windows Folder, e.g. folder c:\Documents and Settings\ Tester\Application Data\OnLANMessenger\.

 

 How can I log into the web-interface?

You can log into the Server Web-interface or via the command center on the server or remotely via a web-browser.

 

 How can I totally disable web-based requests for connecting new users?

You can do that via the Server Web-interface: select the “General” tab, then Settings à HTTP à Allow new user registration)

 

 Is there a possibility to block photos sending?

Yes, there is a possibility to disable picture insertion: Settings à Messages à Block extended functions. The other way is to do that from Web-server by applying policies.

 

 Is the third-party applications text or pictures insertion via the clipboard supported?

Yes, it is fully supported, including copying MS Office tables and diagrams, with formatting preserving.

 

 Is it possible to send an e-mail to a user?

You can easily send an e-mail from the application to a selected user just by one click.

 

 Can the program save the message exchange history on the server in a centralized manner?

Yes, the history is fully saved in the client part as well as in the server part (in a centralized manner), which is one of the key application features. There are also a lot of other enterprise-oriented features.

 

 Is there a possibility to view or export the entire message or file transfer history for further processing and analysis?

Yes, it is saved on the server and can be accessed via the Web-interface: History à View History à Export DB

 

 Is it possible to send messages or files to a user when he/she is offline?

Yes, it is possible to send messages and files to the offline users, he/she will receive them when signs in the program.

 

 What is the mechanism of applying user policies? Will a new policy be applied to user automatically after changes in user editor are made, or will the server and the client part need to be restarted? This question arises due to the fact that the applied policies are processed incorrectly when changing policy and the user continues operating within the restrictions imposed by the previous policy.

The policies can be applied dynamically. There is a special option of mandatory policies application on the server. The policies are processed based on the permission principle. If you have already enabled the option for user and you want to disable it in the new version, please add this option and tick “disable”.

 

 What is the difference between the “remote” and “local” policies?

When in the “local” mode, the policies are not applied. Only local settings are effective.

 

 The stream encryption algorithms are used in OnLAN Messenger: all information that exchanged by program modules via the network is encrypted using a crypto-proof algorithm, which eliminates the possibility of interception and information decryption. What exact algorithms are used for the encryption? Please elaborate also on the security issues in general.

Yes, the information is encrypted and compressed via RSA Algorithm.

Our application is used in many governmental agencies and banks.

 

 Why I cannot exit the program? I have to resort to the task manager.

You can disable the exit ban mode by using GroupPolicy on the server. Or you can enter the administrator password on the user’s PC and then sign off.

 

 I have made synchronization with AD. Why users are not displayed in the user list of the messenger?

Add AD user to the OnLANUsers group. (http://www.corpsoft.org/fileadmin/files/doc/eng/quick_start_eng/quick_start_eng.html#sync)

 

 Does a workstation have to be connected to the domain in order to view the AD users?

No, it is not required.

 

 How can Active Directory be integrated? Is it a full integration when the same user names and passwords are used or will only a user list be made available?

The AD is fully integrated, so that the same user name, password and list of users can be accessed.

 

 Сan employees working from home exchange instant messages with employees in the office and can their time be monitored?

Yes, working time of the employees working from home can be monitored.

 

 If a user has signed in and is displayed as “online”, does it mean that the user is really online and at their PC or the status simply means that the PC is on? Can the program show the actual user status, i.e. when there is mouse or keyboard activity?

The application shows the actual status by monitoring keyboard and mouse activity.

 

 Does OnlanMessenger status automatically change when the PC is locked? i.e. Our staff lock their PCs when they are away. What status will be shown in this case?

Yes, the status changes automatically. There are two different statuses: "away" and "PC is locked".

 

 Are private chats available?

Yes, they are available.

 

 Can we use the application on different machines NOT connected to the network and working from different locations? What should we do, if we dismiss an employee and would like to transfer the license to another user? Can users be deleted or added by the Administrator?

Please install the server part and publish its IP (or forward needed ports http://www.corpsoft.org/fileadmin/files/doc/eng/server/44.html). In this case any user can connect to the application. You will be able to control all the users on the server in a centralized manner.

 

When errors occur:

 What files should be sent to the developer in case an error occurs?

There are two ways:

1.       You should send the client part logs from the folder Documents and Settings\LOGIN\Application Data\OnLANMessenger\ with extension .log and .elf and the server part logs with extension .log and .elf which can be found in the folder where the server part is installed, usually it is C:\Program Files\OnLANMessenger\OnLanServer;

2.        You can send the logs using the “Create and send log” button. You need to be logged into the application in the administrator mode. In this case the log will be sent to the server folder UploadError, which is located in the application source folder on the server. An archive with the log-files required for sending to the developer will be created for user’s convenience.

 

 While starting the messenger on user’s PC an error occurs. In this case, is the user able to send and receive messages?

There are two options:

1.          Clear the message history via the “History” editor.

2.           Delete the data base files manually. Note that in this case the client part should not be launched. The files have the extension .abs and can be found in the root folder of C:\Documents and Settings\LOGIN\Application Data.

 

To remove a program:

 How can I uninstall OnLANMessenger and remove it from my PC? I have uninstalled it, but the OnLanMessenger icon remained in the system tray.

Please follow this path: http://www.corpsoft.org/fileadmin/files/doc/ru/server/39.html

 

  

 

 

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