Extended Services Questions:

 Can I obtain a phone consultation on how to install and set up the program?

 Can I call in an expert who can help with program deployment and integration?

 Can I order a custom module for importing information from existing database?

Administration Questions:

 I have a problem with the Russian encoding when the server part of the program starts. What should I do?

 When loading under Windows XP, I got a message “Some of the program features are blocked” and connection to the server could not be established. How do I fix this?

 How can I get access to the console application using MS Terminal Client (MS Remote Desktop)? 

 I received a message “Unknow publisher” when I started from a system disk. How can I remove it? 

 Is it possible to order the departure of your specialist for developing the program? 

 Is it possible to order from you the individual module on how to import contacts and other information that exist in our database? 

Extended Services Questions:

Can I obtain a consultation on how to install and set up the program by phone?

Yes, you can. You should buy the «VIP Support» package, which will enable you to consult our experts by phone. Furthermore, you will get a special ID, and all your e-mail requests will be examined with priority.

Can I call in an expert who can help with program deployment and integration?

Yes, you can. The price of this service depends on client requests, company network organization, and distance to the place of destination. You can contact us on this page: «Contacts».

Can I order a custom module for importing information from existing database?

Yes, you can. The price of this service depends on problem complication and client requests. You can contact us on this page: «Contacts».

Administration Questions:

I have a problem with the Russian encoding when the server part of the program starts. What should I do?

The problem is with the system settings. To solve the problem, you should change the language for non-Unicode programs. To do this, go to the Control Panel, then Regional settings, and click on Regional and Language Options tab. Then change the language for non-Unicode applications to the language using in the database and check “Use this setting for all user accounts.”

When loading under Windows XP, I got a message “Some of the program features are blocked” and connection to the server could not be established. How do I fix this?

Most likely, you are loading the service under a user account with no administrator rights and have your Windows firewall turned on. You need to switch to an administrator account and select Unlock when Windows asks you the question.

How can I get access to the console application using MS Terminal Client (MS Remote Desktop)?

In the Remote Desktop Connection window, add the console to the server name or run the following from the command prompt: mstsc -v:server_ip /console.

I received a message “Unknown publisher” when I started from a system disk. How can I remove it?

You should add the server to the Internet Explorer Local Zone.

Is it possible to order the departure of your specialist for developing the program?

Yes, it is possible. The price of this service depends on the wishes of the client and the organization of his network and services. For more information, connect with us through our  Contact Us page.

Is it possible to order from you the individual module on how to import contacts and other information that exist in our database?

Yes, it is possible. The price of this service is per module and depends on the complexity of the system of the customer and his wishes. For more information, connect with us through our Contact Us page.